Return Policy

At Carlabusa, we aim to provide a smooth shopping experience. We offer a 30-day money-back guarantee on eligible products, subject to the terms listed below.

30-day money-back guarantee

30-day money-back guarantee, without box opening is important, any product without an opened box will not be accepted as a return and will not be refunded.

This condition applies to all products sold on Carlabusa.

Damaged or Lost Orders?

We carefully pack and ship all orders. However, if an issue occurs during delivery, please follow these steps:

Damaged Items:

Take clear photos of the product and packaging immediately after delivery.

Lost Orders:

Check the tracking information provided with your order. If your order has not arrived within 5 days of the expected delivery date, please contact us.

We will review your request and respond accordingly if it qualifies.

Returns and Refunds

To be eligible for a return:

  1. The product must be unused
  2. The product must be in its original condition
  3. The box must not be opened
  4. Return requests must be submitted within 30 days of delivery
  5. Return shipping costs are the responsibility of the customer and are non-refundable

Any product with an opened box will not be accepted as a return and will not be refunded.

Exchanges and Sale Items

  • Exchanges:
     We do not offer exchanges at this time.
  • Sale Items:
     Items marked as sale or final sale are not eligible for return or refund.

Refund Timeline

Once an approved return is received and inspected:

  • Refunds are processed within 4–5 business days
  • Refunds are issued to the original payment method
  • Bank processing times may vary

Shipping Recommendations

If returning an approved item:

  • Pack the product securely
  • Use a trackable shipping service
  • Consider shipping insurance for higher-value items

Carlabusa is not responsible for lost or damaged return shipments.

Frequently Asked Questions

1. Can I return a product if the box is opened?

No. Any product without opened box will not be accepted for return and will not be refunded.

2. What if my product arrives damaged?

Submit a request through the Contact Us Form within 30 days with photos.

3. How long does a refund take?

Refunds are processed within 4–5 business days after approval.